FAQ

Frequently Asked Questions

Ordering & Payment

How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. We accept all major credit cards and secure payment methods.

Can I modify or cancel my order?

Please contact us as soon as possible if you need to make changes. We'll do our best to accommodate requests before your order ships.

Shipping & Delivery

How long does shipping take?

Standard delivery typically takes 3-5 business days within the UK. Express shipping options are available at checkout.

Do you ship internationally?

Yes, we offer international shipping to most countries. Shipping costs and delivery times vary by location.

Returns & Exchanges

What is your return policy?

We accept returns within 14 days of purchase. Items must be in original condition with tags attached.

How do I return an item?

Contact our customer service team to initiate a return. We'll provide you with return instructions and a prepaid shipping label.

Customer Support

How can I contact customer service?

You can reach us via email or through our contact form. We typically respond within 24 hours during business days.

Do you have a size guide?

Yes, you can find detailed size guides on individual product pages to help you choose the perfect fit. We are still rolling these out, so if you can't find one, reach out at contact@londonworkshop.net and we'll get back to you asap.